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Learn How to Create an Innovation Mindset in Services at the BPMA February Event
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By Tench Forbes

Published: February 14, 2014

Abstract: This post provides some background on the BPMA February Event: People, Teams and Culture: How to Create an Innovation Mindset in Services. Presenter Susan Loconto Penta, Cofounder and Managing Partner - MIDIOR Consulting - talks about how to create and nurture an innovative mindset in organizations that provide services.

Category: Planning, Analysis & Strategy


The February Event continues the BPMA’s theme on new methods for more successful product development. Susan Loconto Penta, Cofounder and Managing Partner - MIDIOR Consulting - discusses how service providers can use the same innovation techniques already adopted by larger product developer such as Apple.

For a detailed academic paper on innovation in service industries, please see Management of Innovation in Services by Jon Sundbo, Professor in the Department of Social Sciences, Roskilde University, Denmark, which is posted on the UCF Berkeley School of Information Technology Website. This paper provides an in depth analysis of the theoretical and practical aspects of this subject.

For a journalistic survey of how high tech service companies are currently practicing innovation, please see  Reena Jana’s Business Week article, Service Innovation: The Next Big Thing. With these two articles, you should be well prepared to get the most out of this timely event.

Please join Susan Loconto Penta at the offices of BPMA Sponsor Constant Contact for what should be a very informative program. You can register here.

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